Frequently Asked Questions (FAQs)
Find Clear, Reliable Answers to All Your Relocation, Packing & Safety Queries
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Frequently Asked Questions
Detailed answers to common questions about moving schedules, packing safety, vehicle transit, insurance, and billing.
We recommend booking your move at least 3 to 7 days in advance for local household shifting, and 7 to 14 days ahead for long-distance domestic relocation. Early booking guarantees vehicle availability, preferred moving day time slots, and allows our relocation managers to conduct a pre-move inventory survey.
Absolutely. Our trained moving crews come equipped with power tools, screwdrivers, and drills to safely dismantle large beds, modular wardrobes, and dining tables, and reassemble them neatly at your new destination.
All our container fleet vehicles are equipped with real-time GPS tracking units. Your dedicated relocation coordinator shares daily milestone updates, checkpoint notifications, and expected delivery time directly via WhatsApp and phone.
We utilize our proprietary 5-layer protective packing protocol. This includes virgin bubble wrap, edge guards, thermocol cushioning, stretch film, heavy-duty 7-ply corrugated cartons, and custom wooden crating for delicate items like LED TVs, glass tabletops, and artwork.
Vehicles are transported using specialized covered car carrier trailers with hydraulic lift ramps and secure wheel-lock clamps. Two-wheelers receive multi-layer scratch-guard wrapping and are tethered with heavy-duty safety ratchet belts inside covered container trucks.
Yes. We manage pest-controlled, CCTV-monitored, fire-protected warehouse facilities across key metropolitan hubs in India. You can safely store household or commercial goods on both short-term (weekly) and long-term (monthly) arrangements.
No. We practice 100% price transparency. Our written relocation quotation is all-inclusive, covering packing, labor, loading, freight, toll taxes, and doorstep unloading. You will never encounter surprise charges or moving-day demands from our team.
For safety and statutory compliance, we cannot transport hazardous chemicals, gas cylinders, fuel, explosives, flammable liquids, perishable foods, pets, cash, jewelry, and critical personal legal documents. Clients are requested to carry valuables and legal certificates personally.
We recommend defrosting your refrigerator at least 24 hours prior to prevent moisture leakages, draining washing machine hoses, disconnecting and securing AC units, and removing toner cartridges from printers. Our crew will handle all protective foam wrapping and crating.
In the rare event of transit damage, inspect your items during unloading with the team supervisor and endorse the delivery receipt. Notify your assigned relocation coordinator within 24–48 hours with photographs. Our dedicated claims desk will coordinate the surveyor inspection and expedited settlement.
We accept UPI, Net Banking (NEFT/RTGS), debit/credit cards, and cash. Standard payment terms include a token advance to secure the booking date, a second installment upon packing & vehicle dispatch, and the remaining balance upon arrival at destination prior to unloading.
We understand that moving schedules can shift. You can reschedule your booking date with at least 24 hours advance notice without any penalty or rescheduling fees. Our coordinator will reassign an optimal container truck and crew for your updated date.